Cloudflare Registrar • January – March 2026
| Last Updated | 10 Apr 2026 |
| Author | Travis Gahn |
SHIP-13230 — Migrate apps to cloudflare.com
Registrar accounts grew from 872.9K (Jan 2025) to 1.5M (Jan 2026) while ticket volume accelerated sharply in Q4/Q1.
Key observation: Ticket volume jumped from ~1,000/month average (Jan–Sep 2025) to 2,316 in Jan 2026 — a 2.3x increase while accounts grew 1.7x. Ticket growth is outpacing account growth, indicating new sources of friction.
| Product | Closed Tickets | CSAT % (Rated) | Survey Offered | Survey Unoffered | % Surveyed | Rated Good | Rated Bad | Total Rated | No Response |
|---|---|---|---|---|---|---|---|---|---|
| Registrar | 19,357 | 47.32% | 18,394 | 963 | 95.03% | 1,050 | 1,169 | 2,219 | 87.94% |
CSAT% = Rated Good / (Rated Good + Rated Bad). Note: 87.94% of surveyed customers did not respond.
■ Rated Good ■ Rated Bad Numbers inside bars = rating count
Key observations:
Monthly CSAT rate trending toward 70% goal. Jan 2025 – Mar 2026.
Key observation: CSAT has trended upward from a low of 22.83% (Mar 2025) to 56.42% (Mar 2026). The trend is positive but the absolute number remains below the 70% team target. Rating volume is also increasing significantly, meaning more customers are providing feedback.
Top issues reported by users as determined by support tickets submitted. 30 categories total.
| Customer Issues | Total Cases | % Δ QoQ |
|---|---|---|
| Registrar|New Registration - Failed Registration | 1,102 | +519.1% |
| Registrar|Domain Transfer to Cloudflare - General | 1,001 | +34.5% |
| Registrar|Domain Transfer to Cloudflare - Inter Account Transfer | 499 | +39.0% |
| Registrar|Refunds - Refund Denied | 460 | New |
| Registrar|WHOIS - Update WHOIS Contact Info | 441 | +94.3% |
| Registrar|New Registration - General | 395 | +15.5% |
| Registrar|Nameservers - Set Nameserver | 333 | +43.5% |
| Registrar|New Registration - Domain Under Different Account | 273 | New |
| Registrar|Domain Transfer from Cloudflare - General | 229 | +53.7% |
| Registrar|WHOIS - Resend Verification | 222 | New |
| Registrar|New Registration - Domain on hold/suspended | 190 | +239.3% |
| Registrar|New Registration - Payment Declined | 189 | -37.6% |
| Registrar|WHOIS - Suspend Can't Verify Email | 176 | +158.8% |
| Registrar|Renewals - Renewal Failed | 158 | +29.5% |
| Registrar|Registrar DNSSEC - General | 158 | +53.4% |
| Registrar|Refunds - General | 139 | -9.2% |
| Registrar|Registrar - General | 135 | -5.6% |
| Registrar|Renewals - Unable to Restore | 116 | +18.4% |
| Registrar|Domain Transfer from Cloudflare - Doesn't want to use CF Nameservers | 112 | +77.8% |
| Registrar|Domain Transfer to Cloudflare - Delay | 111 | +65.7% |
| Registrar|New Registration - Delete Registration | 104 | +55.2% |
| Registrar|---ESCALATION TO CUSTESC--- | 97 | -54.2% |
| Registrar|Renewals - General | 93 | -22.5% |
| Registrar|Refunds - Transfer Failed | 91 | -15.7% |
| Registrar|Domain Not On CF Registrar - General | 76 | New |
| Registrar|Domain Transfer to Cloudflare - Not Supported | 75 | +102.7% |
| Registrar|foundation DNS - Onboard / Offboard | 61 | +134.6% |
| Registrar|Domain Transfer to Cloudflare - Failure | 61 | +41.9% |
| Registrar|TLD Questions - TLD Availability | 49 | +19.5% |
| Registrar|Domain Transfer to Cloudflare - UK | 43 | +290.9% |
| Key | Summary | Status | Ship Date |
|---|---|---|---|
| SHIP-13230 | Migrate apps to cloudflare.com | Closed (Done) | 2026-03-12 |
Issues ranked by closed ticket volume with CSAT breakdown. Grand total: 19,357 closed tickets, 47.32% CSAT, 1,050 rated good, 1,169 rated bad.
Bar color: ■ CSAT ≥55% ■ 40–55% ■ <40% ■ <30%
Top reasons customers selected when giving a bad CSAT score.
Key takeaway: “My issue was not resolved” accounts for 2.4x more bad ratings than the next reason. Combined with #2 (too slow) and #5 (no response), resolution failures + speed drive 393 of the top 5 reasons — directly addressable by the Delivery Excellence initiative.
“Amazing support by Edgar. If everyone had this level of support team there won't be any issues in the world. Thank you Edgar and the whole team.”
“Zaeem Quadir is very helpful, since T&S team is directly involved, the case is marked as resolve for now, thank you Zaeem.”
“Cloudflare went out of their way to help, which is one of the reasons why I continue to be a customer. As always, thank you for your help!”
“Straight to the point and with docs to backup claims, very cool. Literally perfect support.”
“I'm very satisfied with the support I received. I was communicating with a human, which is more than I get with some other businesses. I did have some interaction with your chat, and it was helpful.”
“Not one person offered to troubleshoot any problems. I just got stonewalled and my ticket closed every single time. Not once has anybody actually answered an issue to a problem or complaint I've had. It's the worst customer service I've ever experienced in my life.”
“We started migrating 200+ domains from Discount Domain to Cloudflare and at one stage we could no longer and got a message that we could only do so again from March 2027. We submitted a ticket and the ticket just got closed with no resolution or any interaction at all. We're an MSP and we were interested to also onboard ZTNA for our customers as well as WAF but with this level of support, we're bit worried about Cloudflare.”
“COMPLETELY useless response. The automated response I received was of absolutely no use at all. I was unable to reach the help center and even view the support tickets I had raised, because I was not a paying customer. Basically I had absolutely no recourse, no way to resolve my issue at all. This extremely poor service directly led to me purchasing services from another provider.”
“Give up any pretense of serving anyone other than businesses. Your service offerings are clearly designed for businesses with IT teams. To individuals who still dare to try CloudFlare, you offer virtually zero support preferring instead to send them to swarms of circular AI-generated help pages. If anyone answers a ticket, it takes two weeks and is usually wide of the mark.”
“Among the worst support experience in the industry. Super complicated to reach, no ticket access from dashboard, slow to reply and never got a solution. Plus, it seems like agents don't care. Among the worst in the industry.”
Enabling our MVPs to support issues within the Community can obviate the need for a customer to submit a ticket while using activity insights to help identify key problem areas.
Last Quarter Most Viewed Threads
Projects identified via support tickets to eliminate top issues, thereby reducing ticket volumes and improving overall customer satisfaction.
| Key | Summary | Priority | Status | Assignee |
|---|---|---|---|---|
| SPM-2704 | [Registrar] - Need help transferring Domains to Cloudflare | P2 Critical | In Progress | Travis Gahn |
| SPM-2705 | [Registrar] - Refund Request Support (due to auto-renewals and typos) | P3 High | Blocked | Travis Gahn |
| SPM-2879 | [Registrar] - Reduce customers who need help registering new domains | P3 High | In Progress | Travis Gahn |
| SPM-2933 | [Registrar] Add a new portal category for "Domain Recovery Not Working" | P3 High | Backlog | Travis Gahn |
| SPM-2794 | [Registrar] - Difficult to authenticate Registrar users when locked out of account | P3 High | Backlog | Travis Gahn |
| SPM-3284 | [Registrar] Add 10-day inter-account transfer lock warning to dashboard | P3 High | In Review | Travis Gahn |
| SPM-3237 | [Registrar] Display CDP Flags in Registry Admin UI and Dashboard | P4 Normal | Blocked | Travis Gahn |
| SPM-3191 | [Registrar] Improve process of COR for TLDs requiring third party email verification | P4 Normal | In Review | Travis Gahn |
| SPM-3107 | [Registrar] - Read-Only Reg Admin UI (for contractors) | P4 Normal | In Review | Travis Gahn |
| SPM-2643 | [Registrar] - Extended TLD Support | P4 Normal | In Progress | Travis Gahn |
| SPM-3057 | [Registrar] Add In-Dash Warning for Domain Expiry | P4 Normal | Backlog | Simon Moore |
| SPM-3119 | [Registrar] - Add self-serve Domain Protection in dash | P4 Normal | Blocked | Travis Gahn |
| SPM-3013 | [Registrar] - Accounts of suspended domains can't receive emails nor restore domains | P4 Normal | In Review | Travis Gahn |
| SPM-3041 | Update Registrar public docs to reflect new useful error messaging | P4 Normal | In Progress | Travis Gahn |
| SPM-3120 | [Registrar] - Stop escalating Domain Protection Service requests to CS | P4 Normal | Backlog | Travis Gahn |
| SPM-2594 | [Registrar] - Increase self-help documentation, FAQs for Community MVPs | P4 Normal | Backlog | Travis Gahn |
Working with CSUP on Product Launches
This dashboard shows our Support preparation activities associated with upcoming product SHIPs.
| Key | Summary | Status | Due | Assignee |
|---|---|---|---|---|
| CSUPGTM-3291 | Registrar: API Phase 1 - Core developer API | Evaluating | — | Travis Gahn |
| CSUPGTM-3187 | Dashboard Experience + Registrar: Eliminate friction in domain transfer flow | Evaluating | — | Travis Gahn |
| CSUPGTM-3336 | Customer onboarding v1: Empty states for signups from registrar, workers, and general | Evaluating | — | Travis Gahn |
| CSUPGTM-3261 | PRG: Registrar integration upsell with Workers | Evaluating | — | Travis Gahn |
| CSUPGTM-3292 | Registrar: user roles | Evaluating | — | Travis Gahn |
| CSUPGTM-3142 | PRG: Registrar landing page Overhaul | Evaluating | — | Travis Gahn |
| CSUPGTM-3058 | UC: Build a scalable, unified registrar payment flow | Evaluating | — | Travis Gahn |
| CSUPGTM-3360 | Registrar: New Public Instant Search | Evaluating | — | Travis Gahn |
| CSUPGTM-3438 | Registrar: API Phase 2 - Core developer API | Evaluating | — | Travis Gahn |
| CSUPGTM-3440 | Registrar: UC Renew | Evaluating | — | Travis Gahn |
| CSUPGTM-2564 | Registrar: WHOIS Privacy/Proxy | Backlog | — | Travis Gahn |
| CSUPGTM-1806 | Registrar: Domain Protection | Backlog | — | Travis Gahn |
| CSUPGTM-3233 | PRG Conduct Registrar search when no DNS is found | Monitoring | — | Nicolas Gayerie |
| Key | Summary | Status | Due | Assignee |
|---|---|---|---|---|
| SHIP-4183 | Registrar RBAC: user roles | Committed | 2026-03-31 | Carlos Armada |
| SHIP-14637 | Registrar: UC Renew | Committed | 2026-04-11 | Carlos Armada |
| SHIP-4186 | Registrar: API Phase 1 - Core developer API | Committed | 2026-04-13 | Carlos Armada |
| SHIP-14586 | Registrar: COFS Compliance | Committed | 2026-04-25 | Carlos Armada |
| SHIP-14636 | Registrar: UC Restore | Ready | 2026-04-25 | Carlos Armada |
| SHIP-14589 | Registrar: API Renewals | Planning | 2026-04-25 | Carlos Armada |
| SHIP-14597 | Registrar: New Public Instant Search | Committed | 2026-04-28 | Carlos Armada |
| SHIP-12138 | [Registrar Team]: Unified Checkout | Committed | 2026-04-30 | Carlos Armada |
| SHIP-14253 | Registrar: API Sandbox Environment | Ready | 2026-05-09 | Carlos Armada |
| SHIP-14634 | Registrar: UC Registration | Ready | 2026-05-09 | Carlos Armada |
| SHIP-14591 | Registrar: Email/Contact Verification Improvements | Ready | 2026-05-23 | Carlos Armada |
| SHIP-14590 | Registrar: API Transfers | Planning | 2026-05-23 | Carlos Armada |
| SHIP-14635 | Registrar: UC Transfer | Ready | 2026-05-23 | Carlos Armada |
| SHIP-14592 | Registrar: Inter Account Transfer Improvements | Planning | 2026-06-06 | Carlos Armada |
| SHIP-14593 | Registrar: Error Messaging Improvements | Backlog | 2026-06-06 | Carlos Armada |
| SHIP-14587 | Registrar: API TLD Expansion | Ready | 2026-06-06 | Carlos Armada |
| SHIP-14594 | Registrar: Name Server Syncing | Planning | 2026-06-20 | Carlos Armada |
| SHIP-14595 | Registrar: AI proactive issue detection + self-healing | Planning | 2026-06-30 | Carlos Armada |
| SHIP-5156 | Registrar: Domain Protection | Backlog | 2025-02-28 | Michael Hsu |
A cross-functional initiative was launched in Q1 to address CSAT variability across TSEs handling Billing/Registrar cases. This workstream brings together Supportability, Delivery Excellence, and frontline managers.
Do you have feedback on what else we should include? Remove? Or change? Please let us know here.